Privacy Policy
Privacy Policy – MediNurse Pty Ltd
Effective Date: 6/04/2026
This Privacy Policy explains how MediNurse Pty Ltd (“MediNurse”, “we”, “us”, “our”) collects, holds, uses, and discloses your personal and sensitive information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or website, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
1. About Us
MediNurse Pty Ltd is a staffing agency providing qualified nurses and support workers to private clients and self-managed or plan-managed NDIS participants.
We do not provide NDIA-managed funded services or operate as an NDIS registered provider. All staff supplied by MediNurse work under the direction of the participant, their family, plan manager, or provider.
2. What is Personal and Sensitive Information
Personal information: Information about an identified individual, including name, contact details, date of birth, and payment details.
Sensitive information: Includes health information, NDIS funding details, ethnicity, religious beliefs, and other protected data under Australian privacy law.
3. Personal Information We Collect
We may collect personal and sensitive information such as:
- Name, date of birth, address, email, and phone number
- NDIS details, funding information, and payment details
- Health or care-related information relevant to staffing requirements
- Information provided via enquiries, forms, or website
- Information from healthcare providers, coordinators, or previous providers
- Website usage data (IP address, device info, browsing behaviour)
4. How We Collect Information
We collect information when you:
- Use our website
- Contact us via phone, email, or forms
- Request staffing services
- Interact with our marketing or services
We may also receive information from:
- Family members, carers, or guardians
- Healthcare professionals
- NDIS or government agencies (self-managed or plan-managed only)
- Support coordinators or insurers
5. Why We Collect Information
We collect your information to:
- Provide staffing solutions and support services safely and effectively
Manage self-managed or plan-managed NDIS supports - Communicate with you regarding staffing requests or service updates
- Meet legal, regulatory, and contractual obligations
- Improve our services, systems, and website
6. Disclosure of Your Information
We may disclose your information to:
- Participants’ healthcare providers, families, or support teams
- Self-managed or plan-managed NDIS participants and their plan managers
- Service providers and business partners (e.g., payroll, IT, compliance)
- Legal or regulatory authorities when required by law
We do not provide NDIA-managed services, and your information will not be shared with NDIA for funding purposes.
7. Overseas Disclosure
Some information may be stored or processed overseas. We take reasonable steps to ensure that such information is handled securely and in accordance with Australian privacy laws.
8. Data Security and Retention
We implement reasonable measures to protect personal information, including:
- Secure servers and systems
- Access controls and encryption
- Staff confidentiality obligations and training
We retain personal information only as long as necessary for operational, legal, or regulatory purposes.
9. Breach Notification
In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
10. Cookies & Website Use
Our website may use cookies and tools such as Google Analytics to monitor browsing behaviour and improve services. You can manage or disable cookies in your browser settings.
11. Marketing Communications
We may send marketing communications with your consent. You can opt-out at any time by contacting us at:
📧 info@medinurse.com.au
📞 +61 466 473 937
📞 +61 481 509 470
12. Access and Correction
You have the right to:
Access your personal information
Request correction of inaccurate or incomplete information
To make a request, contact us using the details below.
13. Complaints
If you have a privacy concern or complaint:
Contact MediNurse directly at info@medinurse.com.au
or +61 466 473 937
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au
📞 1300 363 992
14. Governing Law
This Privacy Policy and any disputes arising from it are governed by the laws of Australia.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please review it periodically.
Contact Us
MediNurse Pty Ltd
📍 Sydney, NSW, Australia
📧 info@medinurse.com.au
📞 +61 466 473 937
📞 +61 481 509 470